DESCRIPTION OF SERVICES TO BE PROVIDED The contractor shares partial responsibility for assisting in the fulfilment of all program objectives and indicators of the program Ecuador SinCero II, whose objective is to enhance governance regarding transparency, integrity, and citizen participation. The services that should be provided are: 1. Work package 1: The activities to be done by the contractor contribute to the achievement of output indicators through the provision of advisory services regarding the following fields of expertise: administrative simplification, regulatory improvement, proposals of automatization of procedures, as well as other topics related to the public service environment. Activities to be performed by the contractor include: - Assessment of current state of the respective public services - Needs assessment with involved stakeholders. - Development of conceptual designs for the improvement of the respective processes - Facilitation of multi-stakeholder dialogues to validate conceptual design for the improvement of public service processes. - Support with the implementation of the proposed concepts. - Evaluation of improvement of selected public services Milestones to be performed by the contractor include: - 2 Proposals for a conceptual design for regulatory improvement and automatization of procedures - 1 Comparative analysis of best practices about public services index - 1 Methodological proposal for the improvement of a public services index 2. Work package 2: The activities to be done by the contractor contribute to the achievement of output indicators through the development of instruments that contribute to the implementation of public integrity tools to strengthen risk management, transparency, management efficiency, public accountability, among others. Activities to be performed by the contractor include: - Carrying out of needs assessment with involved stakeholders - Development of conceptual designs for enhancing public and private integrity instruments - Designing proposals for cooperation mechanisms between the public and private sectors for the facilitation of multi-stakeholder dialogues to validate the conceptual design of proposed public and private integrity instruments. - Support the implementation of the proposed concepts. Milestones to be performed by the contractor include: - 2 Conceptual design proposals or integrity instruments (e.g.: lobbying regulation mechanism, regulation of conflicts of interest, internal control, among others) - 1 Design of cooperation mechanism between public and private sectors 3. Work package 3: The activities to be done by the contractor contribute to the achievement of output indicators through the development of generate instruments that promote transparency and access to information, accountability, citizen participation and facilitate the implementation of an integrity system in Ecuador. Activities to be performed by the contractor include: - Needs assessment with involved stakeholders. - Development of conceptual designs for open government instruments based on joint analysis with respective stakeholders. - Facilitation of multi-stakeholder dialogues in order to validate the conceptual design of proposed instruments. Milestones to be performed by the contractor include: - 1 Analysis of an existing open government system of one public counterpart (to be defined) - 2 Conceptual design proposals for open government instruments 4. Work package 4: The activities to be done by the contractor contribute to the achievement of output indicators through the develop the capacities of counterparts and partners in the thematic areas of the 3 work packages outlined above (public services, integrity, and transparency), by conducting training courses, workshops or conferences. Activities to be performed by the contractor include: - Needs assessment with involved stakeholders. - Development of training modules on public services, integrity, and open government, that include an andragogical methodology for the virtualization of thematic contents, design of andragogical materials, the setting up of the virtual learning environment selected in accordance with the respective counterpart. - Implementation of the training modules about public services, integrity, and open government in the selected virtual learning environment. Milestones to be performed by the contractor include: - 3 Training modules about public services, integrity, and open government (Face-to-face learning, B-Learning or virtual; approximately 40 hours of dedication to the course) - Development of 3 respective virtual learning environments about public services, integrity, and open government Requirements - The contractor is responsible for selecting, preparing, training, and steering the experts assigned to carry out the advisory services and assuring fluid cooperation between the experts and GIZ. - The contractor plays an active role in the results-based monitoring of the project. Regular monitoring activities must be covered. - The contractor reports to GIZ regularly in accordance with the version of the General Terms and Conditions of Contract. - The contractor provides support in implementing a project evaluation with special emphasis on ensuring the effectiveness of the knowledge management process.